Terms & Conditions

General

By using the Alpha Dog Beds website and purchasing our products, you agree to be bound by these terms & conditions.

Alpha Dog Beds reserves the right to amend these T&C’s from time to time, so you should check back here regularly for updates.

Shipping

We aim to ship your order as soon as possible, but please allow up to 3 business days for us to ship – we can get very busy at times!

Your order will be posted by parcel post at Australia Post, and delivery will take 2 – 10 days. Australia Post has more information on delivery times at http://auspost.com.au/parcels-mail/domestic-delivery-times.html.

Quality Guarantee

All our products come with a Quality Guarantee – if you’re not satisfied with our quality, just let us know and we’ll give you a refund or replacement.

Our Quality Guarantee is offered in good faith, and we expect customers to only use it in good faith. Alpha Dog Beds reserves the right to refuse a customer a refund for any reason if, in our sole discretion, we think the customer is abusing the policy.

Other Returns

If you’d like to return a product for any reason other than a quality issue (eg wrong size), we’ll happily refund your order or send you a replacement.

However, items must be returned in a re-saleable condition. We recommend you try your new dog bed covered with a sheet or old t-shirt to check sizing, so you can return it in a clean condition if needed.

If, at the sole discretion of Alpha Dog Beds, a returned item is determined to not be in a re-saleable condition, Alpha Dog Beds reserves the right to refuse refund or replacement.

Postage costs will not be refunded, and any return postage to Alpha Dog Beds is payable by the customer.

Backorders

If a product is listed on our website as ‘available on backorder’, there will be a waiting time for us to restock the item before we ship it to you.

When you’ve purchased an item on backorder, we’ll advise you of estimated shipping date as soon as we can.

You can also contact us before you make a purchase to enquire how long an item will be out of stock.

Please also note that in the case of a customer buying a product incorrectly listed as ‘in stock’, Alpha Dog Beds will contact the customer and the customer can choose to either

  • Purchase the item on backorder
  • Be refunded for the item
  • Choose an alternative item to buy (and pay the difference in value)

Individual Use Vouchers

If you’ve purchased or won a discount voucher for Alpha Dog Beds, please note that these vouchers are for individual use. This means that only 1 voucher may be applied to any single order.

Please enter the voucher code on the ‘cart’ or ‘checkout’ page to redeem your voucher.